Grendl.net Help Desk

Help Desk
	We are here to help you project the best image of your products, services, and visions.


General Questions: What OS is on the server where my data will be hosted? What are your terms of service (TOS)? What speed of connection would we have to the Internet? What about a money back guarantee? Do you have any minimum contract requirements? Say, I just turned my buddies on to your site. What about a referral program? Do you host porn websites? Do you support streaming media? Can I use my website for my business? Can I use Microsoft's Front Page Extensions with my website? Do you offer shell access or anonymous FTP? Can I install software on the server? Do you offer any e-commerce packages? How do I go about submitting my domain to the major search engines? I want add a Grendl.net button to my site …how do I get one? Domains I already have a domain registered, what do I do to move it to Grendl.net? How can I find out if a domain name that I want is available? What is a virtual domain? How long does it take to get a new domain? Can you recommend any domain registrars? Does it cost to transfer my domain from another hosting company to Grendl.net? Can I host a sub-domain at Grendl.net? Is it possible to have a domain forwarded to an existing website or directory of a website? Web Setup How do I change the forwarding URL for my domain? How do I transfer files to and from my web? What is my site's public directory? What is the name the default page for my site? Oh No! I deleted a file from my site that I need back! Are you able to restore it ? I want to setup a counter for my site, how do I do this? Where can I view my website statistics? What is an .htaccess file? What is a web user? How do I set one up? How do I password protect a directory or file? How do I setup special mime types to be used for my site? How do I create a custom error pages? How do I prevent directory browsing (i.e. people to being able to view the contents of my directories with their browser.) Can I check disk storage/ quotas for my website? Any No-no's you can suggest? Control Panel Control panel? What's that? Is there a manual I can follow? How do I access the control panel? What is a domain user? How do I set one up? How do you change the password for a domain user? Ok, How do I change the password for my control panel? How do I come up with hard-to-crack passwords? Can you send me my password if I lose it? Mail Setup What is POP3 email? How do I create a POP3 email account? How do I change the password for the account? How do I create a email redirect? How do I modify an email redirect to be a POP3 email account? How do I change a POP3 email account to an email redirect? How do I set the destination email address for an email redirect? How do I configure my email application for POP3 email? Do you offer web mail so I access my email via a web browser? How do I create a mail group or an email address that redirects to multiple email addresses? How can I send all unresolved/undefined email to one default email address? How do I force all undefined email to bounce back to the sender with a default message? How do I setup an auto responder or vacation reply? I want to create an email list for my site, what would you suggest? How do I change the mail name (email alias) for an email account? FTP Setup What is FTP? Do you offer anonymous FTP? Any recommended FTP programs? What settings do I use to connect via FTP? How do I set the password for FTP access? I'm having problems connecting..Whats up with that? Ok, I uploaded my files, but nothing is showing up in my browser? Why are my files sometimes corrupted?