Help Desk
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Web Setup


How do I change the forwarding URL for my domain? 
Log in to your control panel. 
Select the domain name that you want to apply the change to. 
Click on HOSTING. 
Click on NEXT. 
Next to "Destination URL" change the url to the new target url. 
Click on UPDATE. 

 

How do I transfer files to and from my web? 
If you are not using Frontpage, you will need to use an FTP application to do this. 

 

What is my site's public directory? 
Your webpages and images go to the  httpdocs directory. Please refer to our FTP FAQ for more info. 

 

What is the name the default page for my site? 
Any of the following can be the default page for any directory within your site including the top level directory: index.html, index.htm, index.shtml, index.php, index.php4, index.php3, index.cgi 
If you need to change a site or directory's default page, you can do so using an .htaccess file.  Linux is case-sensitive, so Index.html is not the same thing as index.html. If you want to set the site's or a folder's default page to something other than index.html, create an .htaccess file in your public directory or the directory that you want to change the default and add the following line: 

DirectoryIndex <filename>.html 

(change <filename> to the file name that you want to use as the default) 

 

Oh No! I deleted a file from my site that I need back! Are you able to restore it ? 
If it has not been overwritten by the 2:00am backup, we can usually get it back, but we usually do not offer that service since our daily backups are for restoring the whole server in case the hard drive goes bad or the server completely fails. 
If I were you, would keep a copy of your site on your local computer. 

 

I want to setup a counter for my site, how do I do this? 
FrontPage has these built into it, and there are many available CGI versions on the web. 

 

Where can I view my website statistics? 
http://yourdomain.com/webstat/ (replace "yourdomain.com" with your actual domain) This is a program called Webalizer and it reads your raw log file, then sorts it into information about who has visited your site by day, hour, country, etc. You can find out who's linking to your site, what type of browser they are using, etc. 

 

What is an .htaccess file? 
An .htaccess file is an Apache configuration file that can control how a site or specific directory is accessed or how it functions. It overrides the global default settings of the web server. It can easily be created with a text/html editor and uploaded via FTP. Make sure that it is created in or uploaded to the directory that you want to control. If you are using an .htaccess file to control the entire site, then you'll need to create it in or upload it into your public directory. The "." at the beginning of the .htaccess file makes it an invisible system file for security purposes, so if you upload it via FTP, it will not show up in the directory listing of your FTP program.  If you need to make changes, just rewrite it and upload a new version over the existing file. 

 

What is a web user? How do I set one up? 
A web user is an account that has it's own web space that is separate from the main site. It is accessed via http://www.yourdomain.com/~username (replace yourdomain.com with your actual domain and username with the actual web user name). 
Here's how you create a web user for your site: 
Log in to your control panel. 
Select the domain name that you want to apply the change to. 
Click on WEB USERS. 
Enter the username that you wish to create in the field next to "Web user name:". 
Click on ADD. 
Enter the new password and confirm the new password. 
Click on UPDATE. 

 

How do I password protect a directory or file? 
Log in to your control panel. 
Select the domain name that you want to apply the change to. 
Click on DIRECTORIES. 
Click on ADD. 
Next to "Protected Directory", enter the name of the directory that you want to create including the path to the directory. 
Select either non-SSL or SSL. Non-SSL directories will be created in the httpdocs directory and SSL directories will be created in the httpsdocs directory. 
Enter the "Header Text" if any. This is the text that will be displayed on the dialog box that comes up when someone tries to access the protected directory. 
Click on UPDATE. 
Select directory that you have just created. 
Enter the username that you want to create for this protected directory. 
Click on ADD. 
Enter the new password and confirm the new password. 
Click on UPDATE. 
Repeat for any additional users (if any). 
Upload your the files that you want to protect to the protected directory that you have just created. For non-SSL protected directories, upload your files to your httpdocsdirectoryr. For SSL protected directories, upload your files to your httpsdocs directory. 

 

How do I setup special mime types to be used for my site? 
Create an .htaccess file in your public directory and add a line in the following format for each mime type: 
AddType application/x-javascript js 
Replace the mime type information with the specific mime type that you want to setup. 

 

How do I create a custom error pages? 
For each error page you want to customize, create the following html files: 

Bad Request (400) = bad_request.html
Forbidden (403) = forbidden.html
File Not Found (404) = not_found.html
Internal Server Error (500) = internal_server_error.html 

Once you created your custom error pages, upload them to the /error_docs directory for your site which is one level up from your public /httpdocs directory. 

 

How do I prevent directory browsing (i.e. people to being able to view the contents of my directories with their browser.)
Using an index.html file and uploading it into the directory is a good way. Browsers are then forced to view it as the default page. 
Another way is using an .htaccess file. Create an .htaccess file in the directory that you want to block and add the following line: 

IndexIgnore */* 

Visitors will see the directory, but none of the files in it.

 

Can I check disk storage/quotas for my website? 
Yes...Log in to your control panel. 
Select the domain name that you want to check 
Click on REPORT. 
 

Any No-no's you can suggest?
Now that you mention it...people HATE spawning popup windows when they visit a site. Just use your good judgment, even if you ignore my pet peeves.  :)