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Help Desk |
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| We are here to help you project the best image of your products, services, and visions. |
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General Questions
Say, I just turned my buddies on to your site. What about a referral program?
Can I use Microsoft's Front Page Extensions with my website?
How do I go about submitting my domain to the major search engines?
What OS is
on the server where my data will be hosted?
We are currently running the RedHat 7.1 flavor of the Linux operating
system with the Apache web server.
What
are your terms of service (TOS)?
Terms of Service are located on our
TOS
page.
What
speed of connection would we have to the Internet?
We are on a DS3 line with fiber from 5 different providers. Couple that
with a 1 ghz server and you have fast access to the internet.
What
about a money back guarantee?
We
have a 30-day, money-back guarantee, so if you are not completely
satisfied with our hosting we will refund your money, no questions
asked.
Do
you have any minimum contract requirements?
Nope. You can host month to month if you want to.
Say,
I just turned my buddies on to your site. What about a referral program?
That's
a $20.00 credit for each new customer that you refer to us. A credit of
$20.00 will be applied to your account once the customer you have
referred to us has finished their 30-day money-back guarantee period (and
paid their first bill).
Do
you host porn websites?
No. (but the animals in some of the wildlife sites are naked)
Do
you support streaming media?
Yes, single stream HTTP is about it, though. Multi-Streaming should be
done through a site that is set up for that.
Can
I use my website for my business?
Yes. You can do whatever you wish with your site as long as it is within
the TOS
guidelines
Can
I use Microsoft's Front Page Extensions with my website?
Yes, they come standard with the package.
Do
you offer shell access or anonymous FTP?
No, due to security reasons we do not allow these services.
Can
I install software on the server?
We
do not allow outside software to be installed on our servers except
some programs that run locally to a site (not as root). Many websites
share one server and software on one site might adversely affect the
other sites on the same server.
Do
you offer any e-commerce packages?
While we do not offer these packages ourselves,
Visions-of-infinedi offers an excellent shopping cart and
e-commerce solution that is compatible with Grendl.net services.
How
do I go about submitting my domain to the major search engines?
We would suggest
that you add all the proper Meta tag info and check out the submission
rules for each search engine. Submit your domain to the main search
engines every few months. Most (if not all) have a "submit your
URL" section. We also suggest you read up on the subject at http://www.searchenginewatch.com
I
want a Grendl.net button to my site …how do I get one?
First, let us complement you on your keen sense of design and style. The
artwork for the various buttons can be viewed on the
Grendl Logo
Page,
and the code is there to paste into your web page after selecting the
style you feel is appropriate.