FTP
What
is FTP?
FTP stands for File Transfer Protocol and it is the process used to
upload and download files from a web server. This is done using an FTP
program.
Do
you offer anonymous FTP?
Nope.
For
security reasons, we do not support anonymous FTP.
Any
recommended FTP programs?
Here are a few FTP programs that are pretty solid:
BulletProof FTP
WS_FTP
LE
CuteFTP
What
settings do I use to connect via FTP?
server/hostname: yourdomain.com
username: <your username>
password: <your password>
remote directory: httpdocs
use port: 21
How
do I set the password for FTP access?
Log in to your control panel.
Select the domain name.
Click on HOSTING.
Click on NEXT.
Next to the "FTP Password" box, enter the new password
Next to the "Confirm FTP Password" box, enter the new password
again.
Click on UPDATE.
I'm
having problems connecting..Whats up with that?
Do not add a "ftp." before your domain name.
Double check that your FTP program is set to access port number 21.
Verify that you currently have a connection to the internet and that
your ISP is not having any problems.
If you are behind a firewall, make sure that it is not configured to
block access to port 21 on outbound connections. Also, you could try
enabling "passive mode" on your FTP program since some
firewalls require this when using FTP.
Ok,
I uploaded my files, but nothing is showing up in my browser?
Double check that you have uploaded your files to the httpdocs folder
Make sure you have named your default page: index.html or index.htm
Make sure that the domain is turned on in the Control Panel.
Be sure you have refreshed the browser in case it is holding the
original page in the cache (in Internet Explorer hit F5 for example)
Why
are my files sometimes corrupted?
Make sure that your FTP application is set to automatically detect ACSII
or binary mode. If this isn't available, try manually selecting Binary.